The world's population touched six billion in October 1999, having doubled in 40 years. Since them some 400 million more souls have been added. A large part of this huge increase has been registered in South Asia, with India alone now accounting for a sixth of the human race. World production of farm and industrial production has risen exponentially to meet growing demands. This has exerted growing pressures on humankind's finite resources of fresh water, aggravated by pollution and uncertainities of climate change.
Improving service delivery for the poor is an important way to help the poor lift themselves out of poverty. Are You Being Served? presents and evaluates tools and techniques to measure service delivery and increase quality in health and education. The authors highlight field experience in deploying these methods through a series of case studies from 12 countries around the world. Different methodological tools used to evaluate public-sector performance are presented along with country-specific experiences that highlight the
The 73rd and the 74th Constitutional Amendments became law more than a decade ago but the implementation in the different states has been tardy and uneven. The course of implementation has also been marked by numerous disputes, both political and legal. It is estimated there are more than 500 cases which have been adjudicated during the period in the various High Courts and the Supreme Court.