This report delves into individual and team-based competencies of different functionaries including PDOs, PS, DEOs, Accounts Assistants, Bill Collector, Water Operator, Sahayak.
The team observed that individual competencies differ based on the functionary’s role in the GP. Moreover, certain roles such as those of PDOs and PSs are provided more training opportunities when compared to others such as BCs or DEOs. Systemic factors such as vacancies, workload distribution also result in some functionaries taking on more tasks outside their formal job descriptions, often without the necessary authorisations.
Beyond individual competencies, it is essential GPs function effectively as a team. However, the team found that regular team meetings are uncommon, and responsibilities are decided based on deadlines rather than a consultative, structured approach. Additionally, ERs are rarely consulted on community needs, despite their critical role in governance. While a culture of kindness and empathy exists within GPs, it can be further strengthened to ensure functionaries remain motivated to serve citizens effectively. Based on these findings, the team offers a range of recommendations, aimed at improving both individual and team competencies. These suggestions are intended to serve as a starting point for the department to further investigate the challenges and design suitable administrative reforms.
Recommendations include redesigning job charts, enhancing PDO training, improving learning resources for all functionaries and improving engagement with elected representatives. Additionally, to improve team competencies the authors recommend introducing off site training for the GP as a team, introducing regular team meetings, group reflections after major events and fostering cross-GP collaborations.
