Interactive Voice Response System: Closing Feedback Loops and Enhancing Accountability in the Mid-Day Meal Scheme

Interactive Voice Response System: Closing Feedback Loops and Enhancing Accountability in the Mid-Day Meal Scheme

By Mehjabeen Jagmag and Shailey Tucker
15 February 2014

The Interactive Voice Response System (IVRS) offers a technology-driven solution to strengthen the monitoring framework and information flows of the Mid-Day Meal Scheme (MDMS). It is being implemented in the states of Uttar Pradesh and Bihar since 2010 and 2012, respectively. This note summarises the issues that adversely affect the MDMS in general and the IVRS in particular, drawing primarily from research conducted in one district of Uttar Pradesh and Bihar each. It offers policy recommendations that could help improve the Scheme’s implementation through better use of this technology.